Retail leader with nearly a decade of experience driving team performance and exceptional customer experience.
Proven track record leading and developing diverse, high-performing teams of up to 20 associates, exceeding sales and KPI targets, and translating business priorities into consistent floor-level execution.
Leadership & Development
Skilled at team coaching, performance management, conflict resolution, and using sound judgment to foster an inclusive team culture.
Customer Experience
Building long-term client relationships using CRM tools, ensuring client retention, and delivering an elevated, only-at-the-brand experience.
Operations Execution
Executing operational strategies across opening/closing procedures, KPI optimization, inventory management, and visual merchandising.
20
Associates Led & Developed
$1.5M
Personal Annual Sales
57%
Men's RTW Growth
~10 Yrs
Retail Experience
Fendi North America – Nordstrom Columbus Circle | New York, NY
Exceeded personal KPI targets, generating $1.5M in yearly sales through elevated client engagement and deep product expertise. Partnered with the sales team and store leadership to coordinate client needs, resolve service escalations, and maintain a consistent experience across the floor.
Gucci North America – Saks Fifth Avenue | New York, NY
Led and developed a diverse team of up to 20 associates across Men's RTW, Women's RTW, and Leather Goods. Appointed Corporate Training Ambassador to lead collection training, generating $1.5M in personal annual sales while growing Men's RTW by 57%, Women's by 25%, and handbags by 20%.
Ralph Lauren Men's Mansion | New York, NY
Leveraged clienteling software to build a loyal repeat-client base; delivered lifestyle-driven service recommendations rooted in deep brand knowledge. Developed strong fluency across Men's RTW and tailoring categories at one of New York's most iconic luxury flagships.
B.S. in Business Administration
SUNY Empire State University
- AI For Everyone DeepLearning.AI / Coursera (2026)
- Google IT Support Professional Certificate Google / Coursera (2023)